Privacy Policy

Stiletto Hair Studio ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Sage chat assistant, or interact with our services.

By using this website, you consent to the practices described in this policy. If you do not agree, please do not use this site.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Book an appointment or request services
• Fill out a contact form or send us a message
• Interact with our Sage chat assistant
• Sign up for newsletters, promotions, or updates
• Leave a review or testimonial

This information may include your name, email address, phone number, service preferences, and any other details you choose to share.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Section 4 below)

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries and provide customer support
• Send appointment confirmations, reminders, and follow-ups
• Improve our website, services, and client experience
• Send promotional communications, such as special offers or updates (you may opt out at any time)
• Provide helpful responses through our Sage AI chat assistant
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who help us operate our business, including appointment booking platforms, payment processors, email services, and website hosting providers.
• Platform Provider: This website is built and hosted by SalonGenius AI, which processes data on our behalf to deliver website and business management services.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Tracking Technologies

our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors use our site so we can improve it.
• Third-Party Embeds: Our site may embed content from third parties such as Google Maps or social media platforms, which may set their own cookies. We do not control these cookies.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in any promotional email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Appointment records and service history may be retained for business and legal purposes. You may request deletion of your personal data at any time by contacting us.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. AI Chat Assistant (Sage)

our website features an AI-powered chat assistant called Sage to help answer your questions about our services, hours, and more. When you use Sage:

• Your messages are processed to generate helpful responses and are not used for marketing purposes.
• Chat conversations are not stored long-term and are not linked to your identity unless you voluntarily provide personal information in the chat.
• Sage is powered by AI technology provided through our platform provider, SalonGenius AI.

10. Third-Party Links

our website may contain links to third-party websites or services (such as booking platforms and social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how our data practices, please contact us: